Skip to content

Troubleshooting

While myReach is designed for a seamless experience, you may occasionally encounter technical hurdles or processing errors. This section is designed to help you identify the cause of common issues and provide immediate, step-by-step solutions.

Below are the most frequent troubleshooting categories:

  • Issue accessing myReach Guidance for when you are unable to log in, having trouble with the mobile app or experiencing connection errors with our servers.

  • Node Failed to Learn Detailed explanations for why a specific file, website or note might have failed the AI "Learning" process and how to trigger a manual retry.

  • Integration Cooldown Information regarding the rate limits and "cooldown" periods for third-party integrations like Google Drive, Outlook or LinkedIn.

Still Need Help?

If the solutions provided in these sections do not resolve your issue, our team is ready to assist you.

  • Contact Support: Reach out to us directly at contact@rea.ch.

  • Feedback Form: Use the feedback link at the bottom of any handbook page to report inaccuracies or suggest improvements.

  • In-App Help: Check the Tutorials section in your Profile for video guides on specific features.